Telemedicine

BCBSNC is expanding their telehealth services through Teladoc Health with Primary360. With Primary360, members can connect regularly, by phone or video, with a U.S. board certified doctor and a dedicated Care Team of nurses and medical assistants. Together, they will create a personalized care plan to help you meet your long-term health goals, coordinate care across a range of services and provide ongoing support.

Members enrolled in Hafele’s Core and Buy-Up PPO medical plans have access to Primary360, which includes the below services, all for a $0 Copay.  Members enrolled in Hafele’s HSA plan will have access to the below services for 0% coinsurance after the deductible is met.

Virtual Primary Care – annual checkups, overall health management and care plans provided by a U.S. board certified doctor and dedicated Care Team.

 

Acute Care – treatment available 24/7 for non-emergency and common conditions through same-day appointments.

 

Mental Health Counseling – phone or video visits with licensed therapists or psychiatrists.

 

Dermatology – online review, diagnosis and treatment plan provided by a dermatologist with 24 hours.

 

Nutrition Counseling – personalized support and tips for healthy eating and overall well-being offered by registered dietitians.

*Please note that members enrolled in the Limited plan will not have access to Primary360 but will still have access to Teladoc’s acute care and behavioral health consultations for a $0 copay.