Effective Plan Dates: Jan 1, 2026 — Dec 31, 2026

Benefit Contacts

If you need assistance with benefits or claims issues and would like to speak directly to the insurance company or vendor, please refer to the following:

Col1 Col2 Col3 Col4
Benefits Vendor Phone Website
Medical and Prescription BCBS of NC 1-877-258-3334 www.blueconnectnc.com
Telemedicine Teladoc Health 1-855-549-2214 www.teladochealth.com
Health Savings Account Optum Bank 1-866-234-8913 www.optumbank.com
Health Reimbursement Arrangement Hafele
HR Dept.
336-434-8196 Email: Nancy.Skeen@hafele.us
Dental Delta Dental 1-800-662-8856 www.deltadentalnc.org
Vision Superior Vision
by MetLife
1-833-393-5433 www.metlife.com/vision
Select Superior Vision by MetLife
Basic Employee Life / AD&D and Voluntary Employee & Dependent Life Voya 1-888-238-4840 www.voya.com/claims
Voluntary Accident & Critical Illness Voya 1-877-236-7564 www.voya.com/claims
Short Term & Long Term Disability Voya 1-888-305-0602 www.voya.com/claims
Employee Assistance Program Voya/ComPsych 1-877-533-2363 Guidanceresources.com
Web ID: My5848i
Flexible Spending Account Administration Flores & Associates 1-800-532-3327 www.flores247.com
Long Term Care Legacy Services 1-800-230-3398 www.legacyltci.com
Help with understanding benefit plans, claims, locating a provider, transition of care, etc. Benefit Resource Center 1-855-874-0835 Email: BRCSouth@usi.com

When to Contact Your Human Resources Department​

Please notify your HR department in the following situations:

➢ If your home address and/or phone number changes

➢ If your marital status changes (note that you must notify HR in writing within 31 days of your marriage, divorce or legal separation)

➢ If your dependent status changes (note that you must notify HR in writing within 31 days of the birth or adoption of a child)

➢ If your spouse has a work status change and needs to be added to the Hafele America Co. health insurance plan (note that you must notify HR in writing within 31 days of the work status change)

➢ If you become disabled or need an extended absence from work for reasons of health (for yourself or a family member)

➢ If you will be absent from work due to a military leave

HUMAN RESOURCES CONTACTS

Nancy Skeen

Payroll & Benefits Administrator
Phone: 336-434-8196
nancy.skeen@hafele.us

Gary Davis

Sr. Human Resources Business Partner
Phone: 336-434-8108
gary.davis@hafele.us

Julie Gomez

Human Resources Business Partner
Phone: 336-434-8170
julie.gomez@hafele.us

Kristen Tatro

Sr. Human Resources Manager
Phone: 336-434-8147
kristen.tatro@hafele.us