Benefit Contacts
If you need assistance with benefits or claims issues and would like to speak directly to the insurance company or vendor, please refer to the following:
| Col1 | Col2 | Col3 | Col4 |
|---|---|---|---|
| Benefits | Vendor | Phone | Website |
| Medical and Prescription | BCBS of NC | 1-877-258-3334 | www.blueconnectnc.com |
| Telemedicine | Teladoc Health | 1-855-549-2214 | www.teladochealth.com |
| Health Savings Account | Optum Bank | 1-866-234-8913 | www.optumbank.com |
| Health Reimbursement Arrangement | Hafele HR Dept. |
336-434-8196 | Email: Nancy.Skeen@hafele.us |
| Dental | Delta Dental | 1-800-662-8856 | www.deltadentalnc.org |
| Vision | Superior Vision by MetLife |
1-833-393-5433 |
www.metlife.com/vision Select Superior Vision by MetLife |
| Basic Employee Life / AD&D and Voluntary Employee & Dependent Life | Voya | 1-888-238-4840 | www.voya.com/claims |
| Voluntary Accident & Critical Illness | Voya | 1-877-236-7564 | www.voya.com/claims |
| Short Term & Long Term Disability | Voya | 1-888-305-0602 | www.voya.com/claims |
| Employee Assistance Program | Voya/ComPsych | 1-877-533-2363 |
Guidanceresources.com Web ID: My5848i |
| Flexible Spending Account Administration | Flores & Associates | 1-800-532-3327 | www.flores247.com |
| Long Term Care | Legacy Services | 1-800-230-3398 | www.legacyltci.com |
| Help with understanding benefit plans, claims, locating a provider, transition of care, etc. | Benefit Resource Center | 1-855-874-0835 | Email: BRCSouth@usi.com |
When to Contact Your Human Resources Department
Please notify your HR department in the following situations:
➢ If your home address and/or phone number changes
➢ If your marital status changes (note that you must notify HR in writing within 31 days of your marriage, divorce or legal separation)
➢ If your dependent status changes (note that you must notify HR in writing within 31 days of the birth or adoption of a child)
➢ If your spouse has a work status change and needs to be added to the Hafele America Co. health insurance plan (note that you must notify HR in writing within 31 days of the work status change)
➢ If you become disabled or need an extended absence from work for reasons of health (for yourself or a family member)
➢ If you will be absent from work due to a military leave
HUMAN RESOURCES CONTACTS
Nancy Skeen
Payroll & Benefits Administrator
Phone: 336-434-8196
nancy.skeen@hafele.us
Gary Davis
Sr. Human Resources Business Partner
Phone: 336-434-8108
gary.davis@hafele.us
Julie Gomez
Human Resources Business Partner
Phone: 336-434-8170
julie.gomez@hafele.us
Kristen Tatro
Sr. Human Resources Manager
Phone: 336-434-8147
kristen.tatro@hafele.us
